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Terms and Conditions


  1. Definitions

Unless the context requires otherwise, any reference in these terms and conditions to:

1.1.       “Booking” means a booking made by you using a Booking Form for us to provide you with the Package;   

1.2.       “Booking Form” means the booking form setting out the details of your Booking and the Package to which these terms and conditions are attached;

1.3.       "Charges" means the sums which you have agreed to pay in respect of the Package, as set out on the Booking Form;

1.4.       "Client", "you" or "your" means the, person making the Booking as set out on the Booking Form;

1.5.       "Contract" means the contract between us and you for in respect of the Package comprising these terms and conditions and the Booking Form;

1.6.       "Event" means the event or fixture to be held at the Venue on the Event Date as set out in the Booking Form;

1.7.       "Event Date" means the date of the Event, as set out on the Booking Form;

1.8.       "Guests" means any persons who are to receive the Package under this Contract, the number of which is set out in the Booking Form;

1.9.       "Event Suite" means the Venue or part of the Venue where the pre-booked catering and bar services forming part of the Package are provided, as set out in the Booking Form;

1.10.    "We", “our” or "us" refers to Elior UK plc;

1.11.    "Package" means the supply of official event hospitality services (including, where relevant, a ticket for the Event) and the provision of pre-booked catering and bar services at the Venue in accordance with the package described in the Booking Form and any other services agreed in writing between you and us;

1.12.    "Venue" means the “Event Venue” identified on the Booking form.


  1. The Contract
    • When you place a Booking, this constitutes an offer by you to purchase the Package detailed in the Booking Form subject to the Contract.
    • No Booking will be considered to be accepted and this Contract will not be binding on us until a 25% non-refundable deposit has been paid to us by you in full and in accordance with Clause 7.
    • Please note that we will be entitled to refuse any Booking without giving any reason and without incurring any liability to you or any third party.
    • All description, representations, illustrations made orally by us or in any documents are given for general information only and you agree that you are not entering into the Contract in reliance upon any such description or representation.
    • All content in or on our website and/or brochures (including pictures, designs, logos, text and any other materials) are owned or controlled by or licensed to us and you are not authorised to use this content.
    • These terms and conditions will apply to and be incorporated into the Contract and will prevail over any inconsistent terms or conditions contained, or referred to, in any correspondence with you or documentation provided by you or implied by trade custom, practice or course of dealing. Your standard terms and conditions (if any) attached to, enclosed with or referred to in the Booking Form or otherwise will not apply to the Contract.

  2. Our Obligations
    • We will use reasonable endeavours to deliver the Package in accordance with this Contract.
    • We shall only hold provisional bookings for 14 days. All bookings will be considered as provisional until the Booking Form is signed by you and the Charges (in accordance with clause 7) have been paid.

  3. Your Obligations and the Conduct of you and your Guests at the Event
    • You shall submit guaranteed catering minimum numbers to us at least 14 working days prior to the Event. Numbers may be increased up to 7 working days prior to the Event subject to maximum capacity of the event space. Written confirmation of the additional numbers is required and any charges incurred by the increase in numbers will need to be settled, in line with the Payment Terms (clause 7). If full prepayment has been settled you shall make any additional payment with immediate effect.
    • Any special dietary requirements should be notified us at least 7 working days prior to the Event. No additional charge will be incurred for these meals, provided that they are within the cost of the menu chosen. Where notification is received less than 7 working days prior to the Event, or where no notice is given an additional charge equal to 60% of the menu price (per person) will be charged.
    • You acknowledge and agree that if the number of Guests who actually attend the Event and receive the Package is less than that identified on the Booking Form, you will not be entitled to a refund of any sums paid to us under the Contract.
    • In the case of significant (significant is 20% or more) reduction in numbers of Guests, we reserve the right to change the function space allocated; this will be confirmed to you in writing prior to the Event.
    • You agree that you will:
      • always comply with the statutory laws concerning licensing and entertainment provisions relevant to the Event;
      • co-operate with us in all matters relating to the Package and, in a timely manner, provide us with any information we may reasonably require to provide the Package to you and your Guests;
      • comply with all lawful and reasonable directions regarding the provision of the Package or the conduct of you or your Guests at the Venue which are communicated to you from time to time by us and you will ensure that your Guests are notified of those directions and will also comply with them at all times;
      • whilst in attendance at the Venue, comply and you will ensure that your Guests comply with: (i) all health and safety laws and regulations and any other regulations; and (ii) any security, safety and other codes of practice or conduct applicable at the Venue and notified to you by or on behalf of us or the proprietor of the Venue. In particular if the venue is a Stadium spectators are not permitted to enter the field of play at any time, before, during or after the match period and any person doing so may be ejected from the ground and may be liable for prosecution;
      • not damage, nor permit any of your Guests to damage or deface the Venue in any manner whatsoever;
      • not and will ensure that each Guest will not bring into the Venue or consume within the Venue any food or drink (whether alcoholic or otherwise) which has not been provided by us;
      • not and will ensure that each Guest will not bring into the Venue any dangerous chemicals, substances hazardous to health or machinery without our prior written consent;
      • ensure that your Guests shall not enter areas of the Venue, which are indicated as being closed to the public.
      • not and will ensure that your Guests will not use the right to receive the Package under this Contract or the attendance at the Event as a prize in a lottery, competition or for any other promotional or advertising purposes unless expressly authorised in writing by us. Any ticket for the provision of the Package or attendance at the Event which is obtained in breach of this Clause 4.1(g) shall be void and we will have the right to confiscate that ticket, withhold the Package and deny access to or eject anyone from the Venue who has used that ticket to gain access to the Venue, all without the obligation to refund any sums paid by you or the person in possession of the ticket; and
      • not and will ensure that your Guests will not introduce or attempt to introduce any signage, company branding, product sampling or other publicity material into the Event or onto the Venue without our express prior written consent.
    • You acknowledge that smoking and fireworks are prohibited within all parts of the Venue. Failure to comply with this prohibition is a criminal offence punishable by a fixed penalty fine.
    • Please note that we reserve the right to refuse admission to or eject from the Venue any person (including any Guests) whose conduct is likely to or is considered likely to breach these terms and conditions, cause damage to the Venue or its fixtures or contents or any other property within the Venue or cause offence or distress to any other person present at the Venue.
    • We reserve the right to refuse admission to the Venue to any person whose dress is not in keeping with the high standard of dress customary for those receiving the Package at the Venue.
  1. Equipment and Suppliers
    • Unless otherwise agreed in writing us, the Charges shall not include the cost of hiring and using any equipment on the Event Date(s).
    • Any equipment provided by us is and shall remain at all times our property or our relevant third party supplier and you shall have no right, title or interest to the equipment.
    • All equipment (such as candles, flowers, centre pieces) brought to the Venue for the Event by you must first be agreed with us.
    • It is your responsibility to ensure that any equipment requested by you is suitable and adequate in all aspects for the purpose for which it is hired.
    • We have a list of recommended and preferred suppliers which shall be forwarded to you upon receipt of the signed Event Agreement and confirmation deposit. Subject to our prior written approval you shall be permitted to use alternative external suppliers. All alternative external suppliers are responsible to us and must comply with our ‘External Supplier’s Agreement Terms’. We reserve the right to refuse use of any alternative external supplier who is not deemed appropriate.
    • Security personnel will be provided by Elior UK plc, the number of which will depend on the expected number of guests/type of event. These will be charged to the client and are payable in full, as outlined in the contract.
    • We reserve the right to refuse on site access to suppliers which have not complied fully with our ‘External Alternative Supplier’s Agreement Terms’.
    • You are reminded that any contracts for work, equipment or services carried out by alternative external suppliers will be solely between you and the alternative external suppliers. It is the responsibility of the alternative external suppliers to communicate their own terms and conditions of business, method of work and working rate to you, and we will not be responsible for the terms or conditions of any agreements that you may enter into with any alternative external suppliers, or the actions or inactions of any alternative external suppliers. We do not and will not supervise the alternative external suppliers.
  2. Car Parking
    • Cars must be parked in the areas of the car park. Vehicles not parked in designated areas will be removed and drivers could face a fine and the imposition of such a fine will be outside our control. Vehicles will be parked at the Venue at the owner's risk and we will not be responsible or liable for any loss of or damage to vehicles or their contents.     
  3. Payment
    • Full prepayment of the total estimated Charges (function room hire, ancillary, pre-booked food and beverages and any equipment) will be due to us from you no later than 4 weeks prior to the Event Date.
    • Our payment terms are:
      • Non-refundable Confirmation Deposit is due at point of confirmation
      • 4 weeks prior – 100% of the total amount will be due
  • Payment may be taken in cash, by cheque, BACS, CHAPS or such debit or credit cards as are accepted by us. Credit is not available.
  • You are requested to submit credit card details to us prior to the Event Date to be entitled to use such details to settle any additional charges incurred on the Event Date over and above the final pre-paid monies as outlined in the Event Agreement. Should no card be offered, no additions can be charged and must be paid for in cash at point of order.
  • In the event that payment is refused, we shall be entitled to charge you an administration fee and/or require you to reimburse any bank charges incurred.
  • We reserve the right to check your credit status at any time prior to the event and reserve the right to increase the amount of deposit and /or prepayment should there be a negative change in financial status.
  • Events booked more than 12 months in advance may be subject to change in price at our discretion in line with general inflation and economic factors.
  1. Cancellation or Variation
    • If you wish to cancel a Booking, you must notify us of this in writing.
    • In the event of cancellation we will use our reasonable endeavours to resell the Package. However, a cancellation fee will be payable by                  The cancellation fee is calculated as a percentage of the full amount of the Charges for the agreed contractual delegate numbers after adjustment to exclude:
  1. Any payment we can obtain through reselling the Package; and
  2. The initial deposit.


                   The percentage applicable to the adjusted Charges will be as per the       following table:


Length of period between receipt of notice to cancel and date of event

Percentage of adjusted charges

14 – 0 days


19 – 15 days


120 – 91 days


121 – 365 days or more



  • Any costs incurred by us in procuring facilities, services or equipment will be payable in full in the event of cancellation by you.
  • We reserve the right to cancel the booking if:
    • any part of the Venue is closed or otherwise unavailable because of events outside our control;
    • you or we become insolvent;
    • the booking might damage the reputation of the Venue or its owner or result in a possible claim being brought against us or The Venue owner;
    • any authority with power to prohibit access denies access to the Venue; or
    • we cannot provide the Package due to any Force Majeure Event (as defined in clause 11).
  • We reserve the right to vary the Package or the Venue or Hospitality       We will notify you of any variation of the Package or Venue or       Hospitality Area no later than 48 hours prior to Event Date.  We will             not be liable for any additional costs incurred by you or any Guest which arise from or in connection from any variation of the Package or Venue or Hospitality Area including, without limitation, travel          and accommodation costs. If one of the events in clause 8.4 above     occurs we shall notify you in writing as soon as it is reasonably     practicable of such cancellation. In the event of such cancellation by                us we shall use our reasonable endeavours to offer an alternative date or refund in full all sums paid by you, including any deposit (at                your discretion).
  • The date of the Event (including, without limitation, sporting match fixture dates) may be subject to change from time to time for reasons beyond our control (including, without limitation, television scheduling or cup competitions). In the event that there is a change to the Event Date or the nature of the Service(s), we shall notify you of such change, postponement or cancellation as soon as reasonably practicable. If you do not wish to continue with the booking on any rescheduled date offered to you (if such rescheduling is possible), you must advise us immediately and in such circumstances, any Charges received from you in respect of the cancelled part of the Service(s) will be refunded within 30 days.
  1. Indemnity
    • Without prejudice to any other rights and remedies which we may have, you agree to fully indemnify us against:
      • any loss or damage to any building, structure, fixtures, fittings or any other property situated in the Hospitality Area, howsoever caused and arising out of or in connection with the activities of you or any Guest;
      • the cost of clearing up unreasonable amounts of debris resulting from acts of your Guests; and
      • any loss, damage or expenses (including, without limitation, any and all legal costs) incurred, sustained or paid by us as a result of any claim made or allegation by any third party and arising out of or in connection with the activities of you or any Guest.
  1. Our Liability
    • All warranties, conditions and other terms which are not expressly stated in the Contract are, to the fullest extent permitted by law, excluded from the Contract.
    • Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from our negligence, any damage or liability incurred by you as a result of our fraud or fraudulent misrepresentation or any liability to the extent that it cannot be excluded or limited by law.
    • Subject to Clause2:
      • we will not be liable under or in connection with the Contract or the provision of the Package for any indirect or consequential losses or damages, loss of profits, loss of business, loss of goodwill, loss of contract, loss of anticipated savings or any similar losses, whether arising from breach of contract, tort or negligence or breach of statutory duty or in any other way; and
      • our liability under or in connection with the Contract or the provision of the Package, whether arising from breach of contract or tort or negligence or breach of statutory duty or in any other way, will be limited to a sum equal to the Charges in aggregate.
    • Any and all property or personal belongings brought into any Venue by you or any Guest will be at your or the relevant Guest's sole risk. We will not be responsible or liable for any damage to or loss of any property or personal belongings of you or any Guest however that loss or damage is caused except where that damage or loss is caused by our negligence or other breach of duty.
    • If delivery of the Package is prevented or delayed or otherwise hindered in any way by any act or omission of you or any Guest, we will not be liable for any costs, charges, losses or expenses incurred by you or any Guest as a result of such non-performance or delay.

  2. Events Beyond Our Reasonable Control
    • We will not be liable for any delay in performing or failure to perform our obligations under the Contract as a result of any cause or circumstances beyond our reasonable control ("Force Majeure Event") (including, without limitation, war, act of terrorism, riot, malicious damage, fire, explosion, storm, flood, act of God, accident, epidemic, pandemic, shortage of labour, strikes, lockout or industrial disputes, or any statute, byelaw, order, regulation or requisition made or issued by any Government department or local or other duly constituted authority). You are advised to take out your own insurance cover to cover any such risks and associated costs.

  3. General
    • We may assign, transfer or otherwise delegate the Contract or any of our rights or obligations under the Contract to any third party at any time without your consent. You may not assign, transfer or otherwise delegate the Contract or any of your rights or obligations under the Contract to any third party without our prior written consent.
    • This Contract can only be amended if the amendment is in writing and signed by or on behalf of both us and you.
    • No failure or delay by either party to exercise any right or remedy provided under the Contract is to constitute a waiver of that (or any other) right or remedy, nor preclude or restrict its further exercise.
    • If any provision of the Contract is or becomes illegal, invalid or unenforceable in any jurisdiction that does not affect the legality, validity or enforceability of any other provision of the Contract.
    • Nothing in the Contract is intended to or is to operate to create a partnership or joint venture of any kind between us and you or to authorise you to act as our agent. You will not have authority to act in our name or on our behalf or otherwise to bind us in any other way.
    • This Contract will be governed by and construed in accordance with the laws of England and both parties agree to submit to the exclusive jurisdiction of the English Courts.
    • No animals or livestock, excepting guide dogs or service dogs, are permitted on site.
    • To allow us to address any concerns in a timely manner, any comments or complaints must be made by you in writing, and sent to us at the Venue marked for the attention of the General Manager.

All details are correct at the time of posting (December 2021). However you may be advised of slight variations in specifications and charge should circumstances dictate.